Live 75 minutes Zoom workshop + recording access | 
Just $57 ($37 Early Bird!)
It’s never fun—but it’s inevitable.
No matter how careful your vetting and matching process, you’ll eventually get that email from a client.
Or a call from a doula saying she can’t complete the contract (!) Or feedback that’s… not quite glowing.
Maybe a doula says the job isn’t what she expected.
Maybe a family feels let down and wants to vent.
As an agency owner, you often become the go-between, trying to smooth things over without taking sides.
These situations are stressful—but they’re also an opportunity to lead with clarity, calm, and care.
This workshop will give you the tools to do exactly that.
In Conflict Management Skills for Doula Agency Owners, you’ll learn:
How to respond to complaints from clients and doulas without getting defensive or overwhelmed
Active listening and reflection techniques from the field of mediation
What to say (and what not to say) when feedback is negative
How to deliver feedback doulas can actually learn from
Real-world examples from agency owners who’ve navigated tough conversations
How to make decisions about refunds and protect your reputation
You’ll walk away with...
A 75-minute live workshop hosted via Zoom.
A greater sense of confidence when handling sensitive calls or emails
A communication style that leaves all parties feeling respected - including some useful scripts you can use over and over!
Strategies that can lead to more positive reviews, not fewer—even after conflict.
Strategies to actually prevent and reduce conflict in the first place
Here’s what you get:
A 75 minutes live Zoom workshop - led by a Doula Agency Owner and former Mediator!
Access to the replay afterward
Practical, real-life scenarios—not just theory
All for just $57 ($37 Early Bird!)
This is for you if...
- You’ve ever dreaded opening an email with a subject line like: “About Our Doula”
- You’ve felt caught in the middle between a frustrated client and a confused doula.
- You want to improve how you handle conflict—without burning out or burning bridges.
- You’d love some tips that actually help prevent and reduce the amount of fires you’re putting out! (This could mean fewer refunds, and/or more referrals from happy clients - i.e., the workshop pays for itself!)
Meet Kathryn
Hi! I’m Kathryn. I started out as a postpartum doula (after working as a mediator for 15 years!) and then became an agency owner in 2016. I’m passionate about finding the balance between serving families and supporting doulas in their career growth.
As an agency owner I have experience working with IC’s, employees, and as a Placement Agency, and am also well versed in the Referral Agency model. I create and facilitate professional development programming for doulas, and offer business mentorship to Agency Owners.
One Moon Doula started with a team of 5 doulas, and has grown to
serve two counties with the offerings of over 30 doulas. My agency
has served many hundreds of families and contributed to the
professional growth of a growing network of Postpartum Doulas.
That experience, combined with the business expertise that has
informed the success of my agency, equips me to help fellow
agency owners carve a path for themselves and their agencies that
helps them succeed in doing the work they love with the strong
footing they need to continue serving families for years to come,
while still preserving their own work-life balance!
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There’s currently no session scheduled, and enrollment isn’t open.
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